Blogger: Bill Pray
SaaS e-mail continues to generate a significant amount of interest for enterprises weary of the grind of maintaining their e-mail systems. The thought that IT can hand off the workload e-mail to a third party and focus on technologies that might make a real difference for the organization is very attractive. However, caution rules as enterprises are asking the right questions before they try SaaS e-mail. Some of these questions include:
- Can the SaaS vendor support a hybrid model of both on-premise and SaaS e-mail?
- What are the delivery options – a dedicated service, multi-tenant, or both?
- What is the real cost after the enterprise’s requirements for e-mail hygiene, security, archiving, etc. are taken into account?
- What is the support for desktop clients – Notes and Outlook?
- How rich is the webmail client experience?
- What are the offline capabilities for the webmail client?
- Does free/busy searching work across the on-premise and SaaS environments?
- Can calendars and mailboxes be delegated?
- Does the SaaS e-mail service support single sign-on?
- What are the options for anti-spam, anti-virus, message encryption, message filtering, data loss prevention, and perimeter security for the SaaS e-mail service?
- What are the archiving and e-discovery solution options?
- What mobile devices are supported and how are they supported?
- What are the options for integrated (to e-mail) third party solutions?
- What are the options for custom requirements, like e-mail templates?
- What are the options for disaster recovery?
This is not a comprehensive list of questions, but it does give an idea of what enterprise IT e-mail gurus are thinking about when considering moving users to SaaS e-mail solution.